Our leaflet rack provides a quick reference library of a number of subjects in PDF format which can be downloaded:
| Freedom of Information This leaflet explains the Freedom of Information Act and how New Prospect has responded to it. (PDF format - 272KB) |
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| Equality Impact Assessments This leaflets explains what an 'equality impact assessment' is and why New Prospect is carrying these assessments out. (PDF format - 254KB) |
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| Your Customer Charter Includes the standards you can expect from us with a copy of our equality statement. (PDF format - 1,039KB) |
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| Our Letting Policy Explains the criteria we use to decide who is offered a property first. (PDF format - 903KB) |
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| Tackling Anti-social Behaviour How we tackle anti-social behaviour on our estates and what you can expect from us. (PDF format - 425KB) |
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| Comments, Compliments and Complaints Our complaints procedure - if you are unhappy with a service provided. (PDF format - 149KB) |
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| Your Repairs Service How your repairs service works, including how long it takes to order a repair, how long you can expect to wait and your rights. (PDF format - 339KB) |
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| Where do I go if I have nowhere to live A brief guide to the homeless services in Salford. (PDF format - 394KB) |
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| Paying your rent Explains the different ways you can pay your rent. Provides advice on what to do if you get behind with paying your rent. (PDF format - 153KB) |
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| Making Your Move Go Smoothly This leaflet is for people moving into one of our properties. It sets out the level of repair and cleanliness you can expect in your New Prospect home. (PDF format - 210KB) |
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| Moving Home - Transfers and Exchanges Explained A guide for any tenant who wants to move home and would like to consider the options available. (PDF format - 504KB) |
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| Application for a Mutual Exchange An assignment of tenancy by way of exchange between two parties or more with the content of the landlord. (PDF format - 567KB) |
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| If You Want to Buy Your Council Home This is a brief introduction to tenants who wish to buy their council home. (PDF format - 504KB) |
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| A Guide to Energy Savings Information on home energy efficiency, including tips about what you can do to lower your fuel bills. (PDF format - 467KB) |
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| Succeeding to a tenancy If you live in a property where the tenant has died and you wish to carry on living in the home, this leaflet advises you on what to do. (PDF format - 2,481KB) |
Please note: these documents are provided in Adobe Acrobat format. To view the documents you require the Adobe Acrobat Reader which can be downloaded for free.To download the document to your computer, click the link with your right mouse button, select "Save Target As..." or "Save Link As...", then choose where on your computer to save the document.
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