Contact us
If you have any enquiries about your tenancy agreement or renting a home with New Prospect, contact one of the Group Housing Offices below. You can also contact head office at Turnpike House if you have a more general enquiry.
New Prospect Group housing offices
Repairs: 0161 909 6511
Rent enquiries: 0161 909 6512
Other enquiries: 0161 909 6513
(Lines operate 8.30am - 6.30pm)
Eccles and Irlam:
52 Regent Street, M30 0AW
E: eccles.housing@new-prospect.org
Swinton:
Swinton Housing Services, Civic Centre, City Treasury Building, Chorley Road, Swinton, M27 5AP.
E: swinton.housing@new-prospect.org
Worsley & Little Hulton:
Worsley Housing Office, 12 Bridgewater Road, Walkden, M28 3JE.
E: worsley.housing@new-prospect.org
Opening hours:
8.30am - 4.30pm (except Wednesdays 10am - 4.30pm)
New Prospect Head Office:
T: 0161-737 0551
Minicom 0161-925 1378
Turnpike House, 631 Eccles New Road, Salford M50 1SW
E: enquiries@new-prospect.org
Opening hours:
8.30am - 4.30pm
Emergency repairs number
T: 0161 794 8888
When you can not contact your housing office because it is closed
Home contents insurance enquiries
T: 0161 925 1240
Right to buy enquiries
T: 0161 925 1238
Translations - please call Salford Link Project
T: 0161 787 8219
Other housing support contacts
Housing Connections Partnership- General Enquiries:
T: 0161 604 7700 E: housingconnections@salford.gov.uk
Housing Advice and Support Services
T: 0161 793 2020 (emergencies outside of office hours 0161 794 8888)
Care on Call
T: 0161 737 3822
Extra Care
T: 0161 831 7484 E: debbie.knight@salford.gov.uk
Supported Tenancies Team
T: 0161 607 1620 or text: 07966 316320
Salford Home Search and Sheltered Housing
T: 0161 909 6514 www.salfordhomesearch.co.uk
Housing Crime Reduction Team
T: 0161 604 7719 E: burglary.reduction@salford.gov.uk
Furnished Homes
T: 0161 607 1698
Anti-social Behaviour
24 hour Respect action line: 0845 605 22 22 www.respect.gov.uk
Specialist Housing Services
T: 0161 607 1499
Salford City Council Contacts
Building Control Dept
T: 0161 793 3684
City Treasurers enquiries for council tax enquiries
T: 0161 909 6502
Community and Social Services Information Line
T: 0161 793 2222
Community Occupational Therapy Service
22 Lane End, Eccles, M30 0EU
T: 0161 789 0892
Community Strategy contacts (Neighbourhood Coordinators)
T: 0161 793 2204
Consumer Advice
T: 0161 793 2022
Debt Advice Service
T: 0161 727 8222 (Mon & Wed 1pm - 4 pm)
Environmental Services
T: 0161 909 6500
Highways
T: 0161 793 3879
Homelessness and Housing Advice
T: 0161 793 2020
Housing Services
Covers private sector housing, housing strategy and investment and supporting people
T: 0161 737 0551
Refuse collection
T: 0161 925 1099
Salford Civic Centre
Chorley Rd, Swinton, M27 2BE
T: 0161 794 4711
Customer Contact Centre
Council Tax Enquiries
T: 0161 909 6502
Benefits Enquiries
T: 0161 909 6504
Please note that commercial telephone numbers frequently change - these numbers were correct as of publication in 2002
Age Concern
49/51 Regent St, Eccles
T: 0161 788 7300
Clifton Green, Clifton, Swinton
T: 0161 728 2001
Humphrey Booth 33 Eccles Old Road
T: 0161 737 5989
United utilities
T: 08457 463000
TXU general
T: 01204 528731
Transco
T: 01204 545000
British Gas Home Energy
T: 0845 609 1122
British Telecommunications
T: 0800 800150
Local Government Ombudsman
T: 01904 663200
Citizens Advice Bureau
T: 0870 120 2424
Police
T: 0161 872 5050
Salford Benefits Agency
T: 0161 837 1000
Crimestoppers
T: 0800 555111
Regulatory Bodies
Ofgas
T: 0800 887777
Ofgem energy watch
T: 0845 9060708
Water Voice North West
T: 0845 705 6316
Salford Talking Newspaper for the blind
T: 0161 736 8670
Disabled Living Centre
T: 0207 289 6111 - main switchboard
Salford Mediation
T: 01204 386066
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